Your questions, answered

We first review your main concern and relevant records, then help coordinate a hospital assessment of whether a consultation may be appropriate. Our initial record preparation, key-record translation, hospital liaison and initial review coordination are free. Your treating doctor decides the final plan after examining you.

We confirm your language and interpreter arrangements before booking. Your package includes 8 hours of interpreter support per day for the agreed schedule. Specific languages, additional hours and specialist requirements must be confirmed in advance.

Your interpreter helps you ask questions and understand the doctor's explanation. You can ask about the purpose, risks, alternatives and costs. We agree in advance which written summaries and translations can be provided, in which language, when and at what cost.

We agree on post-trip contact, document support and hospital coordination before you travel. Rehabilitation, prescriptions and medication advice must come from qualified clinicians. Any long-term service has a stated duration, frequency and fee.

We help organise available hospital records and the agreed translations. With your permission, we can assist with a handover to your doctor at home. Originals and translations are clearly distinguished; certified translations and extra documentation require advance confirmation.

Coverage and direct billing depend on your policy, hospital, treatment and any required pre-authorisation. Please check with your insurer before travelling. We can help clarify hospital payment arrangements and organise available supporting documents, but cannot guarantee reimbursement.

Please tell us about dietary preferences, allergies and religious requirements in advance. We check options and costs with the hotel or food provider before confirming arrangements. Specialist meals and cross-contact precautions must be verified individually.

We can help organise your itinerary and service details, and request hospital invitation or appointment documents where available and applicable. Visa requirements depend on your nationality, application location and travel circumstances. Approval rests with the relevant authorities.

We estimate your stay using the hospital's initial advice and appointment availability, allowing time for results, review and rest. A 7-day, 6-night itinerary is a travel example; complex care may require a longer stay or more than one visit.

Before collecting records, we explain their purpose, recipients, authorised access and retention. Access is limited to people who need the information for the agreed service. Medical records, photographs and testimonials are not used for marketing without separate permission.

If you need urgent medical help, contact local emergency services or the hospital immediately rather than waiting for a routine message reply. We assist with communication and family contact under the agreed support arrangements. Contact numbers and service hours are included in your itinerary.

We suggest accommodation based on the hospital location, your needs and budget. We confirm the hotel, room, accessibility, estimated journey time and transfer scope before booking. Your package includes 8 hours of vehicle service per day; extra arrangements are explained in advance.

Payment methods vary by hospital and provider. Before payment, we explain the recipient, currency, available methods and known fees. Please check overseas payment requirements with your card issuer before travelling.

You can request arrangements for accompanying family members. Subject to availability, we can coordinate accommodation, transport, language support and optional sightseeing. Guest numbers, rooms and additional costs are listed in your quotation.

We provide a written estimate separating medical care, coordination, accommodation and optional activities. Changes in care may affect costs. Planned additional services should be explained and agreed before proceeding; emergency care follows the hospital's applicable procedures.

We plan rest around travel fatigue, your needs and confirmed appointments. The hospital advises when care is time-sensitive, so the schedule remains flexible rather than applying the same rest period to everyone.

Within the agreed daily schedule, your 8 hours of interpreter support can cover appointments and practical communication. Vehicle service is separately included for 8 hours per day. Shopping, errands or extra outings should be arranged in advance, with any additional costs confirmed first.

Return travel depends on your treating doctor's assessment and the airline's fitness-to-fly requirements. If treatment or recovery takes longer, we help coordinate changes to accommodation and transport and explain additional costs.

You may decline a proposed treatment. Medical refunds follow the hospital's applicable policy; coordination, accommodation and transport follow their disclosed cancellation terms. We help clarify incurred costs and any refundable amounts.

You may choose sightseeing, a traditional Chinese medicine cultural experience or rest, subject to your condition and medical schedule. Clinical services such as acupuncture or therapeutic massage require assessment and delivery by qualified practitioners. Details and costs are confirmed first.

Shengshi Medical Travel coordinates the agreed appointments, language support and travel services. Diagnosis, treatment and medical risk discussions are the responsibility of the treating hospital and clinicians. Providers, payment recipients and responsibilities are identified in your written plan.

The package includes the patient's three daily meals to a five-star dining standard. Confirm allergies, dietary preferences and medical dietary requirements before departure.